BOOKINGS

Once an electronic, written, or verbal booking has been accepted by Caroline Freeman / Healing Hands Acupuncture the client/patient will have entered into an agreement to have treatment, based on these Terms and Conditions. The fee for the treatment will be deemed due accordingly. The term treatment is used for sessions of all therapies detailed on this website.

PAYMENT

Payment for treatment is due in full at the end of your session, in cash or by bank transfer.

Payment for packages is due in full at the time of booking the package. 

The new client limited offer can only be booked following an Initial Consultation and is limited to clients who have never been treated by Caroline Freeman / Healing Hands Acupuncture. To take advantage of this offer payment in full will be due prior to the first session commencing. This purchase is valid for a period of six months after date of purchase; however, you are advised to book all five sessions at this time to ensure that there is appointment availability. If all treatments are not taken within the set time the discount no longer applies and you are only entitled to non-discounted treatment sessions equivalent to the amount paid. 

Refunds or partial refunds for packages are not applicable, unless the package is cancelled by your practitioner, in which case the amount corresponding to the standard price of the sessions taken until that point will be retained.

CANCELLATION & LATENESS

If for any reason you cancel a treatment within less than 48 hours’ notice, the full treatment price remains due for the reserved time slot. This fee is payable within 7 days or at the next session, whichever is earlier.

When a cancelled session is part of a discounted prepaid package, the entitlement to that particular session from the package is lost.

Should you run late for an appointment, I may not be available beyond the time slot reserved for you, and in some cases, it may not be feasible to start the session. If at all possible, please inform me of any delay. Your session may be cancelled if they have not heard from you within 15 minutes of the agreed appointment time.

DISCLAIMER

Health and wellbeing are the responsibility of the individual. Advice and treatments provided by Healing Hands Acupuncture are complementary and not an alternative to conventional medical opinion or treatment. Your only ‘diagnosis’ will be from a classical Chinese Medicine point of view and your treatment will not claim to ‘cure,’ but to bring about change which can help your body to heal itself.

There are few contraindications to the treatments offered by Healing Hands Acupuncture, and they do not always mean that a treatment cannot take place. During your initial consultation you should inform your practitioner of any medical conditions you have and those you have suffered with in the past and provide updates at subsequent sessions if any of the discussed aspects change. It is your responsibility to check with your medical practitioner in case you suffer from a condition and/or are in doubt whether to have treatment.

LINKS

Links to other web sites are provided in good faith and for information only. Healing Hands Acupuncture disclaims any responsibility for the materials contained in any web site linked to this site.

APPLICABLE LAW

These terms and conditions are governed by and will be interpreted in accordance with the laws of England and Wales to the exclusive jurisdiction of the Courts of which countries the parties agree to submit.

Healing Hands Acupuncture reserves the right to change these terms and conditions at any time by posting new terms and conditions on this site.